The plain-language version of our guarantee. For the complete legal terms, see our Refund & Refund Policy — if anything here and there ever conflict, the full policy is what governs.
30 days, starting from delivery
You have 30 days from the date your order is delivered to request a return or refund.
If something's wrong with your order
If your item arrives damaged, defective, or isn't what you ordered, email us at support@shopkindura.com within 30 days with your order number and a photo of the issue. We'll send a replacement or issue a full refund — and you won't need to ship anything back to us.
If you just changed your mind
Want to return an unused item in its original packaging? Email us within 30 days and we'll send return instructions. Return shipping costs are your responsibility for change-of-mind returns. Once we receive and inspect the item, we'll refund your original payment method.
What we can't accept
For hygiene reasons, we can't accept returns of items that have been used extensively, are missing parts, or come back without their original packaging — unless the item was faulty on arrival.
How refunds work
Once approved, refunds go to your original payment method. Allow 5–10 business days for the funds to appear, depending on your bank. Original shipping charges aren't refundable, except when the item was faulty or incorrect.
Changed your mind before it ships?
Orders can be cancelled for a full refund any time before they ship — typically within 1–2 business days of ordering.
Questions
Email support@shopkindura.com and a real person will get back to you within 1–2 business days.