Refund policy

RETURN & REFUND POLICY

Last updated: July 31, 2026

We want you to be happy with your Kindura order. If something isn't right, 
we'll make it right.

30-DAY SATISFACTION GUARANTEE

You have 30 days from the date your order is delivered to request a return 
or refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or isn't what you ordered, contact us 
within 30 days of delivery at support@shopkindura.com with your order number 
and a photo of the issue. We'll send a replacement or issue a full refund, and 
you will not need to ship the item back to us.

CHANGE-OF-MIND RETURNS

If you'd simply like to return an unused item in its original packaging, contact 
us within 30 days of delivery at support@shopkindura.com and we'll provide 
return instructions. Return shipping costs are the customer's responsibility for 
change-of-mind returns. Once we receive and inspect the item, we'll issue a 
refund to your original payment method.

ITEMS WE CAN'T ACCEPT

For hygiene reasons, we cannot accept returns of items that have been used 
extensively, are missing parts, or are returned without original packaging — 
unless the item was faulty on arrival.

HOW TO START A RETURN

Email support@shopkindura.com with:
- Your order number
- The reason for the return
- A photo, if the item is damaged or defective

We respond to every email within 1–2 business days.

REFUND PROCESSING

Once your refund is approved, it will be issued to your original payment method. 
Please allow 5–10 business days for the funds to appear, depending on your bank 
or card issuer. Original shipping charges are non-refundable except where the 
item was faulty or incorrect.

ORDER CANCELLATIONS

Orders can be cancelled for a full refund any time before they ship — typically 
within 1–2 business days of ordering. Once an order has shipped, our standard 
return process applies.

LATE OR MISSING SHIPMENTS

Standard delivery takes 9–15 business days after processing. If your order 
hasn't arrived within 30 business days of shipping, contact us and we'll either 
resend it or issue a full refund.

CONTACT

Questions about this policy? Email us at support@shopkindura.com and a real 
person will get back to you.