Shipping policy

SHIPPING POLICY

Last updated: July 31, 2026

Everything you need to know about how and when your Kindura order arrives.

ORDER PROCESSING

Orders are processed within 1–2 business days (Monday to Friday, excluding 
holidays). Orders placed on weekends or holidays begin processing the next 
business day.

DELIVERY TIMES

Standard shipping typically takes 9–15 business days after processing.

Total estimated time from order to delivery: approximately 11–17 business days.

Delivery estimates are not guaranteed. Customs processing, carrier delays, 
weather, and peak periods can extend these times.

SHIPPING DESTINATIONS

We currently ship to [CANADA / CANADA AND THE UNITED STATES]. If your address 
falls outside our delivery area, you'll be notified before your order is 
processed and issued a full refund.

SHIPPING COSTS

Shipping costs are calculated at checkout and shown before you pay.

TRACKING YOUR ORDER

You'll receive a confirmation email with a tracking number as soon as your order 
ships. Tracking information can take 2–5 business days to begin updating after 
you receive it — this is normal and doesn't mean your parcel is lost.

CUSTOMS, DUTIES, AND IMPORT TAXES

Some orders ship from international fulfillment partners. Any customs duties, 
import taxes, or brokerage fees charged by your country are the customer's 
responsibility and are not included in the price you pay at checkout. These 
charges are set by your local customs authority and are outside our control.

INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping address at checkout. We're not responsible for 
orders delivered to an address entered incorrectly. If you spot a mistake, email 
support@shopkindura.com immediately — we can usually correct it before the order 
ships.

DELAYED OR LOST SHIPMENTS

If your order hasn't arrived within 30 business days of shipping, contact us at 
support@shopkindura.com and we'll either resend it or issue a full refund.

SPLIT SHIPMENTS

If you order multiple items, they may arrive separately and at different times. 
You won't be charged extra shipping for split deliveries.

DAMAGED ON ARRIVAL

If your order arrives damaged, email support@shopkindura.com within 30 days of 
delivery with your order number and a photo. See our Return & Refund Policy for 
how we handle replacements and refunds.

CONTACT

Questions about your shipment? Email support@shopkindura.com and a real person 
will get back to you.